Returns & Exchanges
At Envy Bathrooms Limited, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused and resalable bathroom fixtures. If your item is faulty or not as described, we will provide a full refund or exchange to ensure your renovation stays on track.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Carefully pack the items in their original packaging, ensuring all fittings, manuals, and protective inserts are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label or ship the package via a tracked courier service to our main distribution center for inspection.
Receive Your Refund
Once our quality control team verifies the condition of the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing