Frequently Asked Questions
Everything you need to know about creating your dream bathroom with Envy Bathrooms Limited.
What are your standard shipping times for bathroom fixtures?
Most in-stock items, including taps and showers, are dispatched within 2-3 business days. Larger items like bathtubs and vanity units typically arrive within 5-7 business days via our specialized two-man delivery service.
Do you offer professional installation services?
While Envy Bathrooms Limited is a specialist retailer of high-quality bathroom products, we do not provide direct installation. We recommend hiring a certified plumber or contractor to ensure your warranty remains valid and products are fitted correctly.
What is your return policy for tiles and ceramics?
We offer a 30-day return policy for unused items in their original packaging. Please note that for tiles, we can only accept returns of full, unopened boxes to ensure batch consistency.
Are your products covered by a warranty?
Yes, all our products come with a minimum 12-month manufacturer's warranty. Many of our premium ranges, such as our brassware and enclosures, feature extended warranties ranging from 5 to 25 years.
Can I request a bulk discount for a full bathroom renovation?
Absolutely. If you are purchasing a complete suite or multiple items for a large project, please contact our sales team directly for a bespoke quote and potential bundle discounts.
How do I track my delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link and the contact details of our courier partner to manage your delivery slot.